These people raise my blood pressure EVERY time! I cut off the 1st representative immediately after she said there's no deals and escalated the call, as usual. After so much song and dance, this supervisor got my bill lowered, but still lied about the sums which led the $25/6 mos. to just over $30 with taxes, etc. THEN and only then, he said it'd cost me an additional $2 'service fee' to generate another paper bill, but, again, this was mentioned AFTER he gave me a total sum of $30. So I said don't generate a paper bill, as I'll use the paper bill already sent me and it'll save me the $2, which he agreed to save me the additional $2 charge. It was a clear understanding. Now here's the lie, I was on a speaker phone when I handed him off to my daughter and we said we wanted the same deal, but he said her TOTAL amount was $28. I heard everything and she handed me back the phone. I asked him why her's was $28 and mine was $30 and he said her's didn't include the $2 service charge. I called him out on his lie about the service fee and he tried to backtrack by saying it was my misunderstanding, but I said no, you said it would ONLY have the $2 charge to generate a 'new paper bill.' I put the context of the conversation in order for him to completely understand that he was totally caught in HIS lie, and he finally shut-up, as I asked for his name, which btw is Clay. He lowered my bill from $30 to $28, which I said I'll pay by mail. I did NOT want them to have my credit card or ATM on file, which is why I'm sending a check! Also, Clay tried to bill me on the difference from the time the regular bill was generated to the time I called on the phone, which he waved when I insisted. After all, I didn't ask for it to be automatically renewed at their regular charges!