I just got off chat. Took about half and hour, which is ridicules. I requested the 3 years for $99. The agent got it for the one vehicle, a 2012 VW but said they couldn't do it for the other car because that promo was only for cars from 2015 and earlier and the other car is a 2018. So, I had the agent cancel that radio. This is the first time I have played chicken with the rep, after years of playing this haggle game, and they said they couldn't do the promo and canceled my radio.