G
Guest
Guest
First off I hate to deal with some of the representatives at serious-xm I called to renew my subscription and got a person named Roger, or so he said. I asked for a promotional rate and he told me that they were not offering any at this time. I asked him if he knew about the $89 special and he became very rude to me. I then asked to speak with his supervisior. she said her name was Mary, and I mentioned that I would like to renew but was looking for a promotion. She told me that I had already had one two years ago and they won't give me another. I then told her that I wish to cancel my account and she told me that no matter what I did I will not be able to get a promotion. I then asked her if I could be switched over to a representative in the United States to which she said, 'what's the matter can't you understand me?' She then turned into a real bit*h I then told her that I wanted to discuss this with someone in the USA. At that point she told me that they would tell me the same thing. She also seemed to have a chip on her shoulder even though I was very polite. I then asked her again and she refused to put me through so I told her that I want to cancel. She then started asking me why I wanted to cancel and I told her to switch me to a billing representative She then hung up on me, so I called again and this time I asked to speak with a billing representative. Once I got talking to him and told him that I wanted to cancel. He asked me why I would like to cancel my subscription and I told him about all of what went on. He told me not to worry because he would give me a promotional rate. I had the choice of five months for $20 or a six month rate of $86 or a year for $89.95 plus the royalty fee of $14. I don't pay tax because I live in Pennsylvania.
When all was said and done my bill was $103.95 for one year. It would have been about $5.00 more but that was deducted from my remaining time (just a few days) and the service was from today until one year from now.
When all was said and done my bill was $103.95 for one year. It would have been about $5.00 more but that was deducted from my remaining time (just a few days) and the service was from today until one year from now.