I called to cancel service when I lost my job in April, and they convinced me to stay for another 6 mos. for $70. Yesterday, out of the blue, the service stopped and I had the 'holiday preview' instead of my pre-set channels. I called to ask, and the guy said my subscription has run out, you need to pay to renew. I said, I never even got a bill, and asked what plan I was on, and what I paid last time... he said you paid for 6 months, you need to pay $111. I said, I paid $111 last time? That doesn't sound right'.
He said 'yes, to continue the service, you have to pay $111' and kept pressuring me for payment right then. I said that I'm in the car, so I can't give my ccard. He kept pushing 'Oh, this will only take 2 minutes!' I repeated, 'I'm in the car' and btw, two separate idiots walked right in front of my car during this conversation -I was at the mall. I finally had to hang up on him - did not make payment.
Then, magically, my service returned today - all of my pre-set channels are back. BIZARRE. I will be checking my Amex to be sure I wasn't charged.
Btw, my service should have been terminated 3 weeks ago. Their left hand doesn't know what the right is doing.