All, just a few pointers from my experience today. Call 866-635-2349 instead of 888-601-6302. It got me right to a cancellation specialist. They initially try and prompt you to text with them citing extremely high call volumes, but I was speaking with a nice rep within 60 seconds. I politely stated I wanted another year long committment at my previous rate ($6.06 per car per month for a total of $12.12/mo) including taxes or I would have to cancel my subscription. She initially offered $8.12 per car per month for all access for an entire year, but I kindly restated my desire for Select video (which is essentially the same as All-Access (includes internet access). She politely agreed and met me where I wanted to be. Less than 7 minute phone call and relatively painless. I would suggest having your account open on a computer when you call so you can cite exactly what your previous bills entailed. I'm more than happy paying $12.12/mo per car for everything it entails. Anything more is not worth the $ in my opinion. Good luck to all and don't be discouraged by the recent posts on here. I don't think it hurts having a few years service with them when getting this kind of deal - it took me about 5 years before I was able to lock in this low of a deal, but after I got it I kept asking them to match or cancel. Last year I was offered to start having these deals last for an entire year vice 6 months which is so nice. I also was able to have them match both of my vehicles up on the same billing cycle which has made this the ultimate 'Easy' button, now once a year!