*VERY POLITELY* I called in to inquire about a charge I saw on my credit card statement knowing full well it was the autorenewal. I [politely] explained it was too much for me to afford at this time - again, being NICE - then inquired about any specials that might be available. She offered the $99 'Premium' package, going through the full sales pitch. I thanked her and asked if there were any other options for non-premium service to which she immediately offered the $60/yr 'Select One' option. The entire call was well under 5 minutes. I valued my time more than the premium features I will not use. Last year I went the discount-me-or-I-will-cancel route and spent almost an hour on the phone, only to find my card was run for an incorrect amount so back on the phone I went. This was a far better experience today. (1 vehicle, 8 years of service). Hope this helps someone.