I have 2 trucks (F150 and Ram) on my SiriusXM acct. The first few years after purchasing my Ram new, I renewed on a yearly basis as I can't stand having to call every 6 months. However, after we purchased the F150, we got the letter offering 6 months for $30 so it made sense to renew at that rate. So, for the last number of years, twice a year, I've been renewing with the $30/6 months deal.
My subscriptions are set to auto-renew tomorrow so I needed to call today to play the game once more. But I thought about this site and wanted to see if anything has changed in the negotiation aspect.
Thank you everyone for sharing your stories about the $60/1 Year deal!! I called SiriusXM to begin the all too familiar cancellation/renewal conversation. Normally, this call takes me an average of 10-20 minutes. Today, I must have gotten a trainee.. the call lasted 1hour 12mins. Ugh. But it was worth it!
I stated that my radio subs are set to expire tomorrow and that I was going to call to cancel because of the costs. But I'd received the letter offering $30/6 months for the F150. I thought it was a good deal, until my mom told me she renewed her truck last week and was given a deal for $60/1 Year. Told the rep I wanted that $60/1 Year deal on both my truck radios.
Placed on hold to check current promotions. Came back & offered $99/1 Year ($125.93/truck)
I declined. Told her I'd have to cancel if I can't get the $60 deal. Said she wasn't sure if she could offer that.. placed on hold to talk to her supervisor.
Came back saying that she (unsurprisingly) could process the $60 deal on both trucks. Which, of course, I accepted and authorized.
She then placed me on hold to process the changes.
The F150 is easy, Select package only ($72.84 total). I opt for Travel Link on my Ram. She had a HUGE issue adding TL - saying it was $71.76 JUST for TL!
It worked in the end: paid $72.84 each for 1yr Select on F150 and Ram and a separate charge of $11.94 for TL on Ram.