OK...SO...I told them up front that I've been a customer for 14 years and know they game they play. Told them I wasn't going to go through that game of being transferred to various agents, put on hold, etc. etc. etc. Told them I wanted to pay $110. INCLUDING ALL TAXES AND FEES, including $2. invoice charge for my TWO cars for one year (to be clear...that's $55. per car per year). She put me on hold to 'check' to see if she could get approval.
She came back and said she would need to get my credit card number in order to provide my request. I responded that I do not give my credit card number over the phone, and that was MY last offer to THEM...take it or leave it! This puts YOU, as their CUSTOMER in the driver's seat!
Then...she says I have a $4.20 remaining balance on my account! I told her that's not the case...that I paid my entire invoice in full which I have in front of me! I told her my expiration date is yet two days away, so there's no way I owe them anything (actually they owe ME for two days' service)! She said she would adjust that amount off. I assured her that they were overcharging on a contract. She adjusted it without further comment.
Thus, I paid $110 for TWO cars ($55 each car) for ONE year, including all fees and taxes.
I told her I was recording the entire call (which I was).
You're welcome!