Called 10/19/18. I have Premium All Access, paying $28.18 monthly, subscriber for 11 years (yes, i never really thought about paying less til now :/). Said I want to cancel, my husband is looking over all the subscriptions (I'm not married), and wants us to cut back. Was offered $16 and change to stay at same terms. Said it wasn't good enough. Was then offered $14.76/mo. Agreed! Wow, what a great deal. Glad I found this site, good tips here.