Sirius XM is such a joke. We go through this whole charade every time we call them to renew our two-car contract. Every time for over a decade. I always record the conversation because they ask you to give permission for all their what I call 'creative posting' when they mention charges & credits we never discussed! This time, I told him I had recorded the entire conversation and that I wasn't agreeing to anything except the fees he and I discussed! He finally relented to each car for $30 for six months including taxes and fees, thus charging me a total of $60. He credited the amount they had billed us which was just under $200, because I had forgotten to call them when our contract expired 10 days prior. I told him I didn't want to be transferred to different people...that Sirius XM was a racket, and they treat their customers like used car salesmen treat them! I don't think he knew how to handle me, because I told him I was 'over that'...to just give me the bottom line. It took 40 minutes, which is absurd. It's all a game with them. Oh...forgot to mention that they transferred me to their 'cancellation dept' right in the middle of the agent and I discussing the promo! Nuts! Aren't there rules against this racketeering?!?