I had the same experience—chat was useless, had to call and listen to the 'Do you know that you can do things on siriusxm.com?' message at least a dozen times while waiting for a rep. Then I told her I wanted to cancel because it wasn't worth the money, she offered the $140 ($120 plus fees and taxes) annual plan, I declined, and then she offered the $60 ($50 plus fees & taxes) six-month plan. Took way longer than it should have, as she clearly had a script to read at each step of the process, and the best part was the end of the script where she reminded me to set a reminder to call in six months before it autorenews. Insulting and time-wasting process, between the 'taxes and fees' add-on and not being able to handle this via web chat, but given that I'm planning a cross-country drive in July, worth it. I may cancel for real in December, though.