WOW I am an old pro at this but CSR promised credit card for one time payment $71 for select so I did it. THEY LIED. It will not come off. Fortunately, CC expires on 4/18 so it cannot be reused, but look at this chat! OMG.
I see that you have activated the special offer on the your radio and for this credit card should be on file and system will not allow us to remove the card.
Visitor (16:31:24 GMT) : BS I will call the Attorney General of my state. REMOVE MY CARD I DO NOT AUTHORIZE ANY FRUTHER USE. I WAS promised by you agent that it was a one time charge.
Victor (16:32:44 GMT) : I understand your concern.
Auto-Generated Message (16:32:50 GMT) : Visitor has requested for email transcript. The email will be automatically sent after the interaction is wrapped up.
Visitor (16:33:35 GMT) : Contacting legal authorities. with a copy of this chat. XM lies. I have the agent recorded 'one time charge' 'will not be kept on file'
Visitor (16:34:18 GMT) : YOUR OWN WEBPAGE
Visitor (16:34:22 GMT) : Can I pay by check or money order? Yes you can. If you elect to pay your automatically renewing plan by check or money order, or if you request an invoice, there is a $2.00 invoice administration fee plus applicable taxes for each invoice rendered, except where prohibited. Click here to chat with a Listener Care agent who can set you up to pay by invoice
Victor (16:34:48 GMT) : I understand.
Visitor (16:35:11 GMT) : fix it talk to manager
: I understand you want to remove the credit card from the account, is that correct?
Visitor (16:44:41 GMT) : correct as promised and as is your written policy per above.
Vijendra (16:45:37 GMT) : I see however, when we remove the credit card from the account, it has to be set to invoice billing. For this the standard charges are $2.
Visitor (16:46:17 GMT) : that is for the NEXT bill in one year. I already approved the $2 charge for the next invoice again per above chat
Vijendra (16:46:35 GMT) : Okay.
Vijendra (16:47:23 GMT) : Shall I set the payment type to Invoice now?
Vijendra (16:47:49 GMT) : You will be charged $2 once a year.
Visitor (16:47:59 GMT) : yes
: I tried to change the payment type to invoice however our system is not allowing us to do.
Visitor (16:52:49 GMT) : hilarious
Visitor (16:53:05 GMT) : Did you read your own policy I keep sending
Visitor (16:53:19 GMT) : 'yes you can' pay by invoice?
Vijendra (16:53:44 GMT) : Yes I have read the policy.
Vijendra (16:54:27 GMT) : However for your plan invoice billing is not applicable.
Visitor (16:54:43 GMT) : That is NOT what the policy says.
Visitor (16:54:52 GMT) : NO plans are excluded.
Visitor (16:56:31 GMT) : I am certain that legal authorities would have fun with a company keeping credit card info once paid without the customer's consent to be used for a future bill in a year. Customer wants it removed. AND was promised by rep it would be used only for a single charge. You have the recording as do I. I taped it.
Vijendra (16:57:01 GMT) : I understand your concern.
Vijendra (16:57:07 GMT) : I am sorry for all the trouble.