You cannot accomplish this via online chat. You MUST call the cancellations department at the number listed above. But it's worth the quick phone call. They may ask what stations you listen to most, make sure you give them one that is only available on the package you want (example, I told them I listen to SiriusXM Fly which is not available on the lower priced Mostly Music package, so they couldn't counter with that). They will always start with an offer for the Select package at $99 for 1 year. Just tell them you can't afford to pay that much at one time. My 6 month subscription was about to renew at the regular price and I kindly explained that I had previously taken advantage of a 6 month promo offer and if I could not get the same offer, I would have to cancel. They had no issue offering me the XM Select for 6 months for $30, the same promo I got last year. Total $35.03 after taxes. A little over $5/mo versus the standard $15.99/mo. If you need internet streaming, you will probably have to pay more. I only need it for my car. No need to be a jerk to the CSR, this is an easy 5 minute phone call.