been doing this for close to 10 years and it's really annoying. but that said, i called because i was put into quarterly plan at full rate. said it was too expensive and that i'd like to cancel - then they pitched $99/year. i said that was too expensive and i'd like to cancel. they got me a couple clicks from actually canceling and then asked me to confirm why i was canceling. i said i love the service but it's too expensive. then they offered 5 months for $25 (plus fees and taxes). such a pain, but worth the 20 minutes (much longer conversation than usual).