First tried to take care of things via their 'text now' feature, and got nowhere fast. I then called the 800#, and after some mild hemming and hawing, they offered me exactly the same promotion as I had before: 5 months for $25.
Bigger picture, I hate how their business model rakes the consumer over the coals for wanting something as simple as the best price. I'm willing to take the time, but I wonder just how many people don't (and get screwed in the process).