called the new subscriber line, but since i was already a subscriber line, they told me they'd need to transfer me to cancellations or retention to see if they could offer a discount to renew
Voice menu prompts you to say billing or cancel. I said cancel
Got a live operator, told her nicely I had a discounted promotional rate and would like to get it again
she said not possible but gave me $99 plus tax for 1 yr. I said too high
she offered half that rate for 6 months. I said too high
she offered 5 months for $25 which came to about $30 and a few pennies. I took it.
Was easy but i agree it's a dumb way to do business. Their model is in danger with streaming services like pandora, so they probably have to claw for every subscriber they can get.
my subscription is basic, no howard stern or NFL, and no app. Fine with me.