My subscription auto-renewed 11/1, ending my previous 6mo./$25 promotion and switching to 6mo./$78 taxes/fees. I called and followed the previously posted script, with a slightly different outcome:
1. I called 1-888-601-6302. 4 minute hold time (Weekday AM)
2. I told CSR my subscription auto-renewed from a promotional rate to a new rate that was unaffordable, and I needed to either cancel or make some other arrangement.
3. They offered $99 taxes for 1 year of select xm.
4. I asked if they could continue the 6 months for $25 deal that I had previously.
5. They offered $6 months for $29.95 taxes. (~$35 with taxes)
6. I accepted. I will have to call back in June to make a new arrangement, or it will renew at a higher rate once again.
They wished me a Merry Christmas, which was refreshing to hear and much appreciated.