So, my credit card was charged $289 yesterday for the annual renewal of my XM All Access subscription.
Called them last night and told them I wanted to cancel.
Was offered the $120/yr fees and taxes or $60 /6 mo tax & fees.
The rep. wouldn't budge on the offer. She stayed with me for the entire call, never transferred me or 'spoke with her supervisor'.
By the end of the call, I settled with being credited back the $289 and a free 1 month XM All Access subscription. If I do nothing at this point, after 1 month, the subscription would continue month to month @ $24.
Rep said the credit card needs to be associated with the account in order for the refund to be applied to my Visa account. Makes sense I guess.
The plan now is, once the credit appears, I will call back, have the Visa removed from my SIRIUS account and try again to get the XM All Access $120 /yr inclusive of fees rate that people hear claim to have gotten.
Anyone have any advice on how to negotiate the package to be inclusive of music royalty and taxes?