I just called also. I found it helpful to have a spreadsheet open so I could capture all the options that were thrown out. My bottomline calculation was 'what's it going to cost me per month?' I got several offers including 5, 6, and 12 months. Then there was the program plan, select or all access. I wanted to keep my Internet radio. It is included with the all access plan but is not on the select plan. Again, this is why it was helpful to have the spreadsheet open! Anyway, the net result of my call was more channels, keeping Internet access, and my monthly cost dropped from $22.71 to $9.97. It's only good for 6 mos but I will be calling back in January to do this dance again.