I hate haggling, and refuse to deal with renegotiating every 6 months. So I contacted them via online chat, stating that now my introductory deal was expiring (5 months - $30), I was looking for an attractive long-term package (2-3 years). I was offered no deal. Since my renewal was manual (via postal mail), I told the rep that I would simply not renew. She stated that if I didn't call to cancel, it would be taken up through a collection agency! (yeah, right....) I said 'so be it.' and ended the communication.