Hi Sheila,
Thank you for your response.
I have tried sending my request through the method you recommended, only to get a notice that the email didn't go through. I've also directly sent an email to
[email protected] but have received no response. Additionally, I have a couple of friends that have tried calling 212-286-2860 and rec'd a rude receptionist who just transferred them to a recording after they asked for the August giveaways promotion group.
Do you think you can put me in contact with the specific person (or people, if a group) that was in charge of this promotion so I can speak with him or her directly? Without it, I (and other people) seem to get the run-around which honestly, is pretty bad customer service for such a big, reputable magazine company. I would think sending an attachment of the winners list should be relatively simple, so I can't understand why there's such a resistance from Allure to respond to our requests. I'm sure you can understand my frustration. I would GREATLY appreciate your assistance with this, & thank you for your time.
Sincerely,
----.
--- On Mon, 9/22/08, Allure Magazine <
[email protected]> wrote:
From: Allure Magazine <
[email protected]>
Subject: Re: Winners list for August Allure giveaway?
To:
Date: Monday, September 22, 2008, 9:19 AM
Dear ----:
Thank you for contacting us regarding your giveaway questions.
You have reached the Customer Service Department for magazine subscriptions.
Please go to the website and click on the Contact Us Page which includes an entire form for feedback.
If you should need further assistance, please be sure to include all previous e-mail correspondence.
Thank you again for your interest in Allure.
Sincerely,
Sheila