Yah, this is retarded, i requested this back in Feb and till this day, still nothing. I called to check on a status update and a guy picked up and said "yeah?", and i said "is this teasta??", he said "yeah, can i help you?". HORRIBLE customer service. He said I'll have to email to get an order update, i emailed 2 days ago, still no reply. Even if this is good tea and free, i wouldn't do business with them again.