smeador
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I had the same problem with them years ago. I had used Amex & they took care of the problem. I will never do business with AOL.
We will NEVER use AOL again either free or paid version. They did the same to us. Most computer experts will tell you not to use it either. AOL imbeds itself into your hard drive in so many hidden ways and it is impossible to get all of it out without completely wiping out your hard drive and starting over. We even forbid our kids from using AIM.