Sucks that you automatically assume the worst. I cant tell you how many times Ive gotten a tracking number emailed to me only to check it and have it tell me the info was submitted, but the package wasnt dropped off yet. Thats SO common. And for a deal of this popularity you can bet that his stock was depleted very quickly.
I really hope you havent reported him to the B3 yet. That would be a shame, since my box arrived yesterday. And, yes, he is..
So my stuff showed up yesterday at the office. I had never gotten a delay email though. Anyway, its all here. Not everything is exactly what I ordered, and not everything is exactly as pictured, but all in all its close enough.
Now to try to give my six pound dog a 12" rawhide knot bone. Gotta get the camera ready for that one.
Thanks for the deal.
Here is an email i received today.....
Hi ,
Due to the huge response from our free sample program we have experienced unusually high order volume for samples and all other items in our store. As such, the items you ordered (Order #XXXX) are currently out of stock. We are working with our suppliers to increase our stocking levels and we anticipate being fully restocked by the end of next month. We agree this is a difficult situation and will be happy to cancel your order and fully refund your form of payment. If you do not wish to cancel your order, we can hold your order and ship it when your items are back in stock. Please let us know what you would like to do. We sincerely apologize for this issue. We are implementing several improvements to our inventory control system as well as increasing our personnel resources. There was some confusion because when we printed the DHL labels DHL sent an email to everyone that their order had shipped when in fact the label had just been printed. We are a small growing company and we greatly value your business and patience.
Regards,
Customer Service Team
RuffChews.com