What do you do when you get poor service?

  • Thread starter Thread starter Alysmom
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The Elephant Bar is where my brother-in-law & sister-in-law had their first date. Ahhhhhhhh.....
 
precocious said:
That looks like the rainforest cafe.....:hmm:
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not nearly as cool as the rainforest cafe, but still a great place to eat- kids meals are under 4 bucks and they include dessert!
 
clubchick said:
kids meals are under 4 bucks and they include dessert!
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I hope they tenderise the kids , i hate it when my kid cant be cut with a fork. :D
 
what part of the kid do you like?
 
oh no... don't go there, please...

i think we were talking about poor service, weren't we?
 
Is anyone could help me figure out what can I do to slove the problem?

I had a notebook with service plan at the Best Buy store. I brought it to the store for repair on 3/14, and at the service order form I got a scheduled completion date at 3/25.

I went there and checked was my notebook available to pick up at 4/3. My notebook was not turned back to the store yet and the staff told me "According to their policy, it might take up to 4 weeks for the repair" and asked me came back later.

Later on, I went to the store another time at 4/10 and the staff checked on their computer and told me that the service department (they sent my notebook to the service department which is not in the store) had a problem on ordering the parts and their scheduled completion date became mid-April (forget the exact date he told me) and asked me CAME BACK LATER or I could give them a call before I go to the store.

After few days, I called to the store but the staff seems did not want to help me on the phone and just told me the notebook was not ready yet.

Than, I went to the store on 4/22 (more than 5 weeks already). This time I was told that the repair should not take so long like this, but she could not do much help because the service dept. was not open on Sat/Sun. This time I was told to come back on Mon-Fri or I could call them and ask them contact the service dept.

I called the store on 4/26 but the staff did not help me call the service dept. and just told me the notebook was not ready to pick up.

I went to the store today (5/5) and was being told that the NEW COMPLETION DATE is going to be 5/10!!!!!!

I feel really upset on their service but don't know what I can do. Everytime I went to the store, they just gave me a date to come back next time. But I still can get my computer back!!!
 
Sounds like you are getting the bum's rush. Particularly when you bought the service plan! I always wonder if I should get those or not...

Do you have a local TV or radio show or newspaper column which exposes bad consumer experiences? Maybe you could let the store manager know those investigators had agreed to look into the problem? You could maybe tell him that the program wants to know his name and how to contact the parent company...
 
*I feel really upset on their service but don't know what I can do. Everytime I went to the store, they just gave me a date to come back next time. But I still **can't get my computer back!!!
 
Did any of the persons who told it was not ready or back to their store yet give you a card with pickup date, or possible right information down in quick notes form while they were on the phone with the service dept.?

If they had, then you'd have additions to the original paperwork from when you took this computer to them. I would be calling the Better Business Bureau on this matter you are not getting answers and only a run around from this store. However you actually don't need any additionally information but sometimes it is helpful in filing a claim.

Myself, I would get the photocopies of all paperwork on this issue, and have it ready to send in the minute you call the Better Business Bureau, so that the person you speak to is who you can directly send it to.

What ever you do, don't back down from them just because they are a nationwide chain. You've invested in a product they are apparently failing to warranty in a timely fashion. They advertise about good communication, timely repairs, and service calls performed by their "Geek Squad".

Granted whether you or not you chose to file a claim is up to you, I don't want to sound like it is your only option.

Good luck.
 
I agree with rodeo in contacting the better business bureau. They have a lot of pull with reputable companies who don't want their reputation ruined.Also once you file a complaint the company has to respond to both you and the BBB. Make your photocopies, get the name of the store manager, and if they ask why tell them you want the proper information for your complaint to the BBB. Then send letters to both places. We went through this a few months back with a credit card company that was totally off the wall in changing policies, rates, due dates and stopped sending statements to my hubby. We got all late fees credited back once the BBB was involved.
Good luck and don't back down. In all honesty, it sounds to me like they have lost your notebook and are scrambling to find it or one like it, or they really screwed it up and are trying to fix it w/out telling you they screwed it up. Otherwise there would be no need for the excessive runaround!
 
I ususally e-mail the company, I like to express what happened and I am not looking for anything free ever...I hate bad service!!! I always tell them please do not send me anything but if they do and I use it, I make sure to let them know how the service was the next time. I ALWAYS e-mail or tell managers of resturants of good service not always bad. If I was doing a great job I would want someone telling my boss, not just if I had a bad day and screwed something up.
 
Thanks a lot for you guys help ^^

After reading Rodeo's post, I went Best Buy one more time and they help me do a "Junkout request"

I got a new replaced notebook from Best Buy FINALLY!

Of course it's good to have a new notebook, but the process is really PAINFUL. It took whole two months for me to get this. (3/14 - 5/15)
 
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