Tip - How To Get Out of Sprint Contract without Termination Fee

i tries this trick couple of days back and was successful in canceling my service without the ETF......talk to a CSR and she said that this is not gonna affect my contract....she was so adamant......then instead of taking the pain to explain her everything.......I hungup and called again......then talked for an hour and canceled my contract......

instead of arguing with CSR its better to ask them to transfer to retention department and then explain them the thing....
 
Spoofee said:
This is from MidwestDrummer detailing how to do this step by step

----------

For those looking to contact Sprint about this issue (and attempt to cancel your contract sans the ETF), here's a step by step on what you should do.

DISCLAIMER: By no means am I making an sort of guarantee about the results of your attempt. Sprint CSR's interpret many situations differently, so while one may be extremely lenient and grant your every wish, another might be having a very bad day and shoot you down. If you don't get the response you're looking for, try again. Don't write them too often though. Excessive contact/demands will lead to notes being put on your account.

Step 1: Contacting Sprint Customer Service

One could log into their Sprint account online, and shoot a note to E-Care, but the online message box has a character limit. I find that it's much easier to log into my own email account, and compose my own note, with a length of my choosing.

But I don't know Sprint's email address! That's alright. I've got them for you right here:

[email protected]
[email protected]
[email protected]
[email protected]

What I like to do, is use [email protected] as the main recipient address. Then I add the last 3 on a Bcc's (blind carbon copies). Doing this sends the same email to each Sprint E-Care email address, without letting each different recipient know you send it to another address.

Step 2: Wording Your Email

There's really no perfect way to word your email, when wanting to get out of your Sprint contract. Simply be firm, explain your intentions with relevant facts, and most importantly, be polite about it. Here's what I sent to Sprint: It's recommended that you slightly change it.
Click to expand...
Thanks for the instructions, Midwest Drummer. This appears to have worked for me. I emailed Sprint and they replied via email and continued to call until they reached me (over a period of 3-4 days). Tonight a very polite agent asked the reason I wanted to cancel and when I replied the change in contract terms, he volunteered he would cancel my contract with no ETF. I appreciate your post so much! Anyone else, make sure you don't use your phone tomorrow or pay the bill until you can cancel! I had been a pretty happy sprint customer signing up again and again for new equipment until I had to spend 2 hours getting credits for a wrong invoice......Then I decided to bite the bullet and get out at all costs. Fortunately, my timing was lucky AND I found your post.
 
Hey do u have any idea if I am still eligible to do this if I renewed my contract in 2008.
 
has anybody else been able to cancel your contract and keep your current line of service ?
 
Spoofee said:
This is from MidwestDrummer detailing how to do this step by step

----------

For those looking to contact Sprint about this issue (and attempt to cancel your contract sans the ETF), here's a step by step on what you should do.

DISCLAIMER: By no means am I making an sort of guarantee about the results of your attempt. Sprint CSR's interpret many situations differently, so while one may be extremely lenient and grant your every wish, another might be having a very bad day and shoot you down. If you don't get the response you're looking for, try again. Don't write them too often though. Excessive contact/demands will lead to notes being put on your account.

Step 1: Contacting Sprint Customer Service

One could log into their Sprint account online, and shoot a note to E-Care, but the online message box has a character limit. I find that it's much easier to log into my own email account, and compose my own note, with a length of my choosing.



But I don't know Sprint's email address! That's alright. I've got them for you right here:

[email protected]
[email protected]
[email protected]
[email protected]

What I like to do, is use [email protected] as the main recipient address. Then I add the last 3 on a Bcc's (blind carbon copies). Doing this sends the same email to each Sprint E-Care email address, without letting each different recipient know you send it to another address.

Step 2: Wording Your Email

There's really no perfect way to word your email, when wanting to get out of your Sprint contract. Simply be firm, explain your intentions with relevant facts, and most importantly, be polite about it. Here's what I sent to Sprint: It's recommended that you slightly change it.
Click to expand...

they wouldnt let me keep my current line of service
 
You must log in or register to reply here.
Back
Top