Open this VERY carefully. Mine came in a padded envie that was hard to open. I finally yanked it open and opened it to pull out the packet (which had opened in transit) and got a LUNGFULL of this stuff. Being 7 months pregnant and asthmatic I was a bit afraid of what would happen, fortunately nothing did but every breath was COLD and my chest hurt for hours.
I went to call them and whaddya know, no tel #, no email addy, nothing. Only an address. So I mailed the packet back to them and gave them hell about what happened and that they should at LEAST put a tel # on their site for customer problems. Know what I got in return? NADA. NADA FREAKIN THING. Not an acknowledgement, an apology, a new sample, a refund on my shipping, NOTHING. I will never buy their products again because of this, and I am at LEAST a third generation customer.