My ex and I got won a monitor on ebay and when we hadn't received it after a certain amount of time we wrote the guy and he tracked it and was told it was delivered...long story short, DHL delivered it a block over to an obviously empty house...no curtains and from the windows on the front of the house and you could see all the way through it, no one had to sign for this big package? We saw the monitor on the floor of the house and called the police, we had printed the ebay and dhl papers up...there was no box no cords or anything but the monitor was fine, cops said to take it on home,it was obviously ours, luckily the ex had all the cords and stuff he needed. I would never trust DHL for anything after that...I never got anything but an apology from them but I sure raised heck on the phone with them that afternoon and the guy from ebay said that wasn't the first time he had problems with them and was switching after that incident.