Yves Rocher 5-piece gift set and lip balm for $1 shipped online catalog offer!

Thanks, but when I clicked on it today, it said the minimum order for free shipping is $25.00. Maybe they saw their error!
 
tweety said:
i just called them and they told me that my order was in the process for shipping the total was a $1.00 so i guess they will sent them ...
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Ohhh.. thats good news!!.. I hope they do ship it man..
 
Am I too late? Or, am I just not understanding? I can't find any Hidden Treasure Collection. Also, I can't change the $4.95 s&h either. Any help? Thanks!
 
I just got this e-mail-

Thank you for your interest in Yves Rocher Botanical Beauty Care. However, we were not able to process your recent order from our "Catalog Quick Order" site, as the offer you used is reserved exclusively for our existing customers. We appreciate your understanding and welcome you to shop from our website: YvesRocherUSA.com. And to thank you for your interest, you're invited to take an extra 10% OFF your purchase this month with code: SAVE2DAY.
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They suck! I can't believe they sent me a confirmation e-mail and then days later I get this? :mad: :mad: :mad:
 
Sorry to hear about that....i just checked my account balance and saw that they charge my account for my $1.00 order so i guess they shipped it....
 
elibear said:
I just got this e-mail-

Thank you for your interest in Yves Rocher Botanical Beauty Care. However, we were not able to process your recent order from our "Catalog Quick Order" site, as the offer you used is reserved exclusively for our existing customers. We appreciate your understanding and welcome you to shop from our website: YvesRocherUSA.com. And to thank you for your interest, you're invited to take an extra 10% OFF your purchase this month with code: SAVE2DAY.
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They suck! I can't believe they sent me a confirmation e-mail and then days later I get this? :mad: :mad: :mad:
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I just got the same email :( . I think everyone who isn't an existing customer will get this. :thumbs_do
 
I just sent them an e-mail. I know it won't matter, but I am annoyed and had to vent.:tongue:
 
same here. but i am still getting the 2 totes since i placed an actual order and paid the $4.95 shipping.
 
A nice little I am a reject letter - and I placed an order as well - no more business for Yves from moi

Thank you for your interest in Yves Rocher Botanical Beauty Care. However, we were not able to process your recent order from our "Catalog Quick Order" site, as the offer you used is reserved exclusively for our existing customers. We appreciate your understanding and welcome you to shop from our website: YvesRocherUSA.com. And to thank you for your interest, you're invited to take an extra 10% OFF your purchase this month with code: SAVE2DAY.

If you have any questions or concerns, please feel free to contact us at: [email protected].

Sincerely,
The Yves Rocher Customer Service Department
 
i know that this is a stupid question but isn't there something we can do about this since they did send out confirmation e-mail?
 
just email them and tell them and vent - I just did - makes me feel better
 
You know what really irks me about it? If you walk into a store and something is ticketed wrong, any good store would honor the price. Just because they are online they don't have to honor it? It's not like they are a new company, or a small business. They have had time to get their $&!# straight. :mad:
 
And on goes the saga... after calling this morning to find out if my order had been shipped, then getting the e-mail that it had been cancelled, I get this e-mail:
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In reference to your inquiry, we wish to inform you that your order in the amount of $6.95 has been processed. You should receive it within ten business days.

Should you have any further questions, please do not hesitate to contact our Customer Service Department at our toll-free number: 1-800-321-3434. Our representatives are available 24 hours a day, 7 days a week for your convenience.

We thank you for your continued interest in Yves Rocher products.
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Okay, except my order was for $1.95, not $6.95. So I call customer service and am told they can find no order under my name. When I asked what to do about the charge, she said just refuse the package when it comes. So I'm supposed to wait 10 days to get it, x days to send it back, and then x days to get a refund? Then the refund doesn't happen and I have nothing? No thanks! I am going to check my account and see if it's been charged, and if it has I'll call back and talk to someone higher up.:mad:
 
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