Agreed- rebates are a BEAR
Seems like a lot of companies are like the one you mentioned. I just had one returned for "postmarked too late". Yeah right I mailed it at the PO like 2 days early. Since they don't answer the phones at the call center its impossible to dispute.
Statistically though, if they deny every rebate, they come out ahead because a portion of the denials won't dispute it, If they continue to deny/delay then they'll get an even larger portion. It's a profitable strategy.
Also, there seems to be little a consumer can do- when is the last time you heard of a rebate center getting busted? Never of course. They're under the radar- focus is on slammers and celluar rip-offs which are highly visable.
So what can you do? The Spoofee shoppers here seem to have a good historical basis on which to base a purchase- they know who do and do not issue rebate cheques, and how fast. So ask!
Keeping records is of course importantl. I scan every submission, and write the date I sent it in on the paperwork. Of course with many companies that's worthless since they don't even answer their phones.
Lastly, be willing to put up a fight. Recently with Microsoft Asheron's Call rebate they rebated me $10 instead of the $20 offered. It took like 6 calls to the rebate center but I finally got the other $10. Of course 6 calls on my hourly rate was worth a lot more than $10, but in the interest of fairness I wasn't going to let them get away with it. I asked for renumeration for the hassle but of course being Mickysoft, they would not hear of it. The Gates Castle wasn't built on consumer service.
Bottom line for me is now, knowing the hassles and rip-offs in rebate land, I look first for non-rebate deals, even if they are a little more expensive. I think my success rate with legitmate rebate submissions is about 75%, so take that risk into account when making a rebate purchase.
My 2 cents..
-Spido