i have or had a Epson C62, i got rid of it since the POS died, I'm gonna check and see if I can find the box somewhere tomorrow.. But what I do still have is the buy.com receipt, was still listed back in '02 under account info, good ol buy.com .. I'm hoping that if I fill in the claim and also include the receipt I should be ok.. because otherwise I don't know the serial or production code number ..